At BHIB Councils Insurance we recognise the importance of providing good customer service and we set ourselves high standards. Our aim is to ensure that any complaints received from either our customers or contractors are handled fairly, effectively and promptly, and are resolved at the earliest possible opportunity. Should there be an occasion when we do not meet your expectations, or you wish to request a copy of our complaints procedures, please contact us, either:

In writing: Managing Director, BHIB Councils Insurance, AGM House, Barton Close, Grove Park, Enderby, Leicester LE19 1SJ

By telephone: 0330 013 0036

By email: insurance@bhibcouncils.co.uk

Please note, complaints by email should only be directed to the above e-mail address, to ensure they are dealt with as quickly as possible. Any complaints directed to any individual’s email address, may not be handled as promptly.

If we cannot settle your complaint with us, you may be entitled to refer to the Financial Ombudsman Service (FOS). More information about the Financial Ombudsman can be found by visiting the FOS website at www.financial-ombudsman.org.uk 

Please note that FOS will only be able to consider your complaint after we have had the opportunity to review and resolve your complaint.

© 2021 BHIB Councils Insurance

BHIB Councils Insurance is a trading name of BHIB Limited. Registered office is AGM House, 3 Barton Close, Grove Park, Enderby, Leicester, LE19 1SJ. BHIB Limited is registered in England and Wales number: 829660 Authorised and regulated by the Financial Conduct Authority. We are covered by the Financial Ombudsman Service. You can find out more at www.financial-ombudsman.org.uk.

BHIB Limited also provide risk management services and guidance which is not regulated by the Financial Conduct Authority. Any protection provided by the Financial Ombudsman Service or the Financial Services Compensation Scheme does not apply to this specific business activity and we will inform you of this before undertaking the business activity.