Claims Support


BHIB understand that the acid test for any insurance policy is when a claim or incident occurs.

Together with Aviva, we've developed a product specifically for Local councils, which we believe is unmatched in the insurance market at the moment.

As a BHIB Councils client, you have 24/7 access to a dedicated team, who understand Council business and the issues you face. You will find claims contact details below: -

 Claim TypeEmailProviderPhoneBusiness Hours
Property DamageSend EmailAviva0800 015 149824/7
LiabilitySend EmailAviva0800 015 149824/7
Legal ExpensesSend EmailDAS Legal0345 300 189924/7

Aviva are no strangers to dealing with (and settling) claims quickly. Here are some stats to support their excellence in handling claims: -

  • Aviva paid out £2.7 Billion last year in claims
  • 96% of all claims were accepted
  • 775,000 claims were paid

*Source -


Whatever your question, we're hear to help.

Call us on 0330 013 0036 or email